Guidance from your online psychologist

Online video consults, chat or a mix? Schedule a free, no-obligation introductory meeting, and together we'll see what works best for you.

Video consults

  • Always the same psychologist
  • Consults of 25 minutes
  • To be combined with chat subscription
  • Secure online environment
  • 90% of our clients are helped after 3 consultations

Chat subscription

  • Always the same psychologist
  • Send messages when you want, psychologist responds frequently
  • To be combined with video consults
  • Secure online environment
  • First 8 weeks free

Frequently Asked Questions

Below are answers to many of your questions.
Prefer to ask us your question directly? Then contact us.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:
1. ​What’s the main reason you booked a session with OpenUp?
2. In your opinion, what would be a good outcome of the session?

 

Your psychologist will start every session with these questions.

OpenUp uses 24sessions for video calling – is that safe?

Yes, 24sessions is a reliable application, easy to use and complies with privacy legislation.

How many online sessions can I book?

We work on the basis of strip cards of 3 sessions per card. The number of cards you can buy is in principle unlimited. During an introductory session, you and a psychologist examine whether a prepaid card is appropriate for your needs.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

Can I book a follow-up session with the same psychologist?

Absolutely. We’ll send you a link in the follow-up e-mail after your session.

OpenUp has been offered to me by my employer or health insurance – do they know if I book a session?

No, we never share information about you with anyone without your explicit approval. Even if the sessions are offered by IZZ and VGZ, no confidential information is shared. If you use the offer of IZZ and VGZ for a free session, we will share your customer number with them so that they can validate that you are actually insured with them. This information is not shared with your employer.

 

Also not with your employer. Information you share with us is strictly confidential. At OpenUp mutual trust and our professional code of conduct are paramount in the services we offer.
If the session is offered to you by your employer, they will pay the bill. We have agreed that we will not indicate on the account who has had OpenUp session(s). This guarantees confidentiality.

Do I need a referral letter from my GP?

No, you don’t need a referral letter for OpenUp.

“The psychologist listened carefully, she provided insight and practical advice. After our conversation I don’t feel my complaints are so serious, in fact they are quite normal!”

“Super accessible, which made it easy for me to “open up” as the platform is called! Solution-oriented, and pragmatic which speaks to my personal preference.”