FAQ - Openup

Frequently Asked Questions

Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.

How does OpenUp work?

OpenUp offers low-threshold access to psychological help via video sessions or chat. The sessions take 25 minutes.

We always start with a free introduction session to find out what’s going on and whether your request for help fits in with the services of OpenUp. If that’s the case, you can start talking to each other more often. If your question doesn’t fit with OpenUp’s services, we’ll be happy to discuss alternatives with you.

OpenUp also works with a number of employers and insurance companies. In the first meeting, your psychologist can tell you exactly what arrangements have been made and what you can expect.

What is the difference between OpenUp and regular psychological treatment?

OpenUp makes psychological help accessible for everyone, making sure everyone can develop or maintain their mental well-being. If you are struggling with something small, or something big; in your work life or in your private life. Different from regular psychological care, we don’t focus on diagnosis and treatment. That is why you don’t need a referral from your general practitioner. OpenUp focuses on prevention and sustainable (behavioural)change. This all with the goal of improving your mental health.

OpenUp is not a replacement for regular psychological care. If the nature and intensity of your struggles are severe enough for an official diagnosis, we will refer you to regular health care.

What are the opening hours of OpenUp?

OpenUp is available Monday through Friday from 8:30am – 9pm and on Saturdays from 1pm – 9pm.

Closed on the following days:

Monday, April 5 (Easter Monday)
Tuesday 27 April (King’s Day)
Thursday 13 May (Ascension)
Monday 24 May (Pentecost)

How much does OpenUp cost?

We believe psychologists should be accessible for everyone. That’s why an initial session is always free. After that you pay €99 for 3 sessions (25 minutes each).

Does your employer have a collaboration with OpenUp? Then the sessions are paid by your employer after the consultation. Ask the online psychologist how many consultations your employer pays.Are you a hospital employee and insured with an IZZ insurance at VGZ? Then the consultations are covered and you won’t pay a deductible.

Does my health insurance cover the costs of an OpenUp session?

No, OpenUp does not offer insured health services. Your OpenUp session is, however, with a certified psychologist. This means that we work with quality statute, and that we adhere to our professional code of conduct. There is a complaints protocol if you are not satisfied. All this means you can be ensured of a high quality health service.

Are you a hospital employee and insured with an IZZ insurance at VGZ? Then the sessions are covered and you won’t pay a deductible.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:

1. What’s the main reason you booked a session with OpenUp?

2. In your opinion, what would be a good outcome of the session?

Your psychologist will start every session with these questions.

How many online sessions can I book?

We work on the basis of strip cards of 3 sessions per card. The number of cards you can buy is in principle unlimited. During an introductory session, you and a psychologist examine whether a prepaid card is appropriate for your needs.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

Can I book a follow-up session with the same psychologist?

Absolutely. We’ll send you a link in the follow-up e-mail after your session.

OpenUp has been offered to me by my employer or health insurance – do they know if I book a session?

No, we never share information about you with anyone without your explicit approval. Even if the sessions are offered by IZZ and VGZ, no confidential information is shared. If you use the offer of IZZ and VGZ for a free session, we will share your customer number with them so that they can validate that you are actually insured with them. This information is not shared with your employer.

Also not with your employer. Information you share with us is strictly confidential. At OpenUp mutual trust and our professional code of conduct are paramount in the services we offer.

If the session is offered to you by your employer, they will pay the bill. We have agreed that we will not indicate on the account who has had OpenUp session(s). This guarantees confidentiality.

Do I need a referral letter from my GP?

No, you don’t need a referral letter for OpenUp.