Helpdesk Support
What is the difference between a psychologist and a lifestyle expert?
Our certified psychologists help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being.
Our lifestyle experts, including lifestyle doctors and nutritionists, help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.
What is the difference between a mental well-being, physical well-being, and mindfulness session?
• Our mental well-being sessions are 1:1 sessions with certified psychologists to help users improve their resilience and overall mental well-being by fostering positive thinking and healthy behavioural patterns. They focus primarily on emotional and social well-being.
• Our physical well-being sessions are 1:1 sessions with our lifestyle experts (nutritionists and lifestyle doctors) that help users enhance their energy levels and overall physical well-being by empowering them with healthier choices and lifestyle patterns that work for them. They focus primarily on nutritional guidance, sleep hygiene, energy management, female health, and breathing techniques.
• Our mindfulness sessions are 1:1 sessions with our skilled experts. These sessions are tailored to each user’s specific needs and circumstances. During these sessions, our experts will carefully select and guide users through mindfulness exercises aimed at enhancing focus and alleviating stress.
How can I book a session?
You can book a session in a few quick steps. Simply visit our booking page and choose the type of session you want to book. If you have never had a session with one of our experts, you’ll select ‘introductory session.’ If you have already have one or more sessions, you’ll click ‘follow-up session.’ From these options, you’ll be able to conveniently select your session of choice.
Where can I find the link to enter my online session?
The link for your session can be found in the confirmation email we sent you or from within your MyOpenUp account. In your account, go to MySessions, and click “join” when it is time for your session to take place.
How can I reschedule or cancel my session?
We understand that life gets in the way sometimes, and it’s not always possible to make your session. If this is the case, please reschedule or cancel your session at least 24 hours in advance so we can free up the slot for someone else who needs it. To do this, simply use the link provided in your session confirmation email, or sign into your MyOpenUp account and go to the MySessions tab to cancel or reschedule.
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Urgent requests
If you have an urgent query about a session that is due to start soon, please give our team a call